Refund policy
Refund Policy
we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
to be eligible for a return, your item must be in the same condition that you received it, unused, with any original packaging, accessories, and documentation included. you'll also need the receipt or proof of purchase.
to start a return, you can contact us at tushk245@gmail.com. Return address will only be given when your email has been received.
if your return is accepted, we'll provide instructions on how and where to send your package. items sent back to us without first requesting a return will not be accepted.
unless an item is faulty, defective, damaged, or incorrect, customers are responsible for all return shipping costs.
damaged or incorrect items
please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
non-returnable items
we do not accept returns on:
- sale items
- gift cards
- personalized or custom-made products
- perishable goods
- hazardous materials, flammable liquids, or gases
please contact us if you have any questions about a specific product.
exchanges
the fastest way to exchange an item is to return the original product and place a new order once your return has been approved.
refunds
once we've received and inspected your return, we'll notify you whether your refund has been approved.
if approved, your refund will be issued to your original payment method within 10 business days. please note that it may take additional time for your bank or payment provider to process the refund.
if more than 15 business days have passed since your refund was approved, please contact us at tushk245@gmail.com.